Refund policy

Refund Policy

Cancellation
To cancel an order, please email us at hecibeauty@gmail.com within 24 hours of placing it, including your order number and reason for cancellation.

If you don't receive a reply within 48 hours, check your spam folder.

Last Minute Order Changes
For any order changes or cancellations, contact us immediately after placing your order.

Never Receive Orders
If delivery fails due to personal issues (e.g., unavailable phone, incorrect address), we will notify you. Please respond within 48 hours; no compensation will be provided without a timely response.

Matters Needing Attention
If you encounter quality issues with products upon receipt, submit a compensation claim within 15 days of delivery. Claims outside this period will not be accommodated.

Addition Notes
❗Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.

Returns & Exchanges Note
1. Only products purchased on https://hecibeauty.com/ will be accepted. If your items were purchased from an authorized retailer or other platform, please contact them directly.

2. Due to the special nature and hygiene of cosmetics, we do not accept returns for opened/used products for non-quality reasons. If the product inside is damaged after opening the package, please contact our customer service online or email us at hecibeauty@gmail.com for help directly. Be sure to include your order number (e.g., #123456) and corresponding photos.

3. For all bundle/set purchases, individual products cannot be returned separately for a refund. If you request a refund, all items of the bundle/set must be returned (including free gifts). And exchanges are not accepted for bundle/set.

4. For any free gift with purchase, they must also be returned if you want to return your order.

5. Exchanges are only permitted for different colors/options of the same product, and only possible if the color you want is available in stock.

6. The following items are considered final sale and are not eligible for return or exchange:

All-in gift set
Mystery Bags
BOGO (buy one get one) offer items